ENSOFT offers web, phone and e-mail support for its products. The following support resources are available through the website:

  • License Management – information for license administrators, such as how to request a license transfer or update the license administrator contact info.

  • Contact Support – phone and e-mail contact information for the support team.

Please note that while we welcome feedback and bug reports from all users of our software, we cannot guarantee resolution of the issue to customers without a current maintenance contract.

Contact Support

E-mail:  support@ensoftcorpcorp.com
Phone:  +1 (515) 296-3253

E-mailing us about an existing ticket? Please reply to the last e-mail, preserving the subject line, so our system can sort your e-mail properly.

For general questions about our company or our software, including questions about price and available licensing options, please use our main contact page.

Reporting a Problem

For faster service when reporting a problem, please include the following information:

  • License set and license number, if known

  • Application log file, if an application error has occurred

  • Description of what you were doing when the problem occurred.  If possible, please include specific steps that consistently reproduce the problem.

  • Description of the error or unexpected behavior you encountered.  Also describe the expected behavior, if it isn’t obvious from the error description.

  • Any peculiarities of your system configuration that may be relevant.

SimDiff Support

Getting Started with SimDiff

For a demonstration of how SimDiff compares and merges Simulink models, please see our demonstration video.

SimDiff User Manual

For further details, you can look at the user manual.

German User Manual - Benutzerhandbuch

Version Control System Integration

SimDiff integrates with several version control systems (VCSs) and we provide documents outlining the setup process: Clear Case Explorer, ClearTeam Explorer, CM Synergy, Git, Git+Git Extensions, Git+SourceTree, Mercurial, Microsoft Team Foundation Server, Perforce, PTC Integrity, Serena Dimensions CM, TortoiseGit, and TortoiseSVN. If you have questions about the existing documentation, or if your version control system is not listed, please contact ENSOFT support.

Modelify Support

Getting Started with Modelify

For steps on how to use Modelify, please watch the short videos on our Getting Started page.

Modelify User Manual

For further details, you can look at the user manual.

Contact us

contactus@ensoftcorp.com
+1 (515) 296-3253